Last Updated: 26 September 2026

SELLGORA (PVT) LTD (“Sellgora”, “we”, “us”, or “our”) operates an online multi-vendor marketplace where independent vendors offer products for sale to customers.

This Shipping & Delivery Policy explains how orders placed through Sellgora.lk are shipped and delivered.

1. Delivery Within Sri Lanka

Products purchased through Sellgora may be delivered to addresses within Sri Lanka using available postal, courier or other delivery services.

Delivery options, charges and estimated delivery times may vary depending on:

  • The vendor
  • Product type
  • Product weight and dimensions
  • Customer’s delivery location
  • Delivery service selected
  • Availability of the product
  • Public holidays and other circumstances affecting delivery services

The applicable shipping charge will normally be displayed during the ordering or checkout process where available.

2. Multi-Vendor Orders

Sellgora is a multi-vendor marketplace. Products listed on the website are offered by independent vendors located in different locations.

If an order contains products from more than one vendor, the products may be:

  • Shipped separately
  • Delivered at different times
  • Subject to separate shipping charges

Customers may therefore receive more than one delivery for a single Sellgora order.

3. Processing and Dispatch

Vendors are responsible for preparing and dispatching their products within the applicable processing period.

Processing and delivery times may differ between vendors and products.

Where available, customers may receive order or shipping updates through Sellgora, email, telephone or the relevant delivery provider.

Any delivery timeframe displayed on Sellgora is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

4. Delivery Charges

Shipping and delivery charges may vary depending on the product, vendor, delivery destination and delivery method.

Some vendors may offer free shipping on selected products or orders.

Any applicable delivery charge will be communicated through the product, cart or checkout process where available before the customer completes the purchase.

5. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Recipient’s full name
  • Correct delivery address
  • Telephone number
  • Any necessary delivery instructions

Customers should check their delivery information carefully before submitting an order.

Sellgora and its vendors may not be responsible for delays, failed deliveries or additional costs resulting from incorrect, incomplete or outdated delivery information provided by the customer.

6. Courier and Postal Services

Depending on the vendor and product, orders may be delivered using Sri Lanka Post, courier companies or other available delivery and logistics providers.

To facilitate delivery, relevant customer information may be provided to the vendor and delivery provider, including the customer’s:

  • Name
  • Delivery address
  • Telephone number
  • Relevant order and delivery information

Personal information will be handled in accordance with our Privacy Policy.

7. Delivery Delays

Delivery may occasionally be delayed because of circumstances including:

  • Severe weather
  • Public holidays
  • Courier or postal delays
  • Transportation disruptions
  • Remote delivery locations
  • Incorrect delivery information
  • Product availability
  • Events outside the reasonable control of Sellgora or the vendor

If you experience a significant delay, please contact Sellgora customer support or the relevant vendor where appropriate.

8. Failed or Unsuccessful Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, or for another reason outside the reasonable control of the vendor or delivery provider, the courier or vendor may attempt redelivery or return the product to the sender.

Additional delivery charges may apply where a customer requests redelivery after an unsuccessful delivery caused by incorrect information or recipient unavailability.

9. Damaged, Missing or Incorrect Products

Customers should inspect their order as soon as reasonably possible after receiving it.

If an item arrives damaged, an incorrect product is delivered, or an item is missing, please contact Sellgora or the relevant vendor as soon as reasonably possible and provide:

  • Order number
  • Description of the problem
  • Relevant photographs or other evidence where appropriate

Returns, refunds and replacements are subject to our Refund & Returns Policy and applicable consumer protection requirements.

10. International Shipping

Some Sellgora vendors or products may be available for delivery outside Sri Lanka.

International shipping availability depends on the individual product, vendor and destination country.

Customers should confirm that international shipping is available for the relevant product before completing an international order.

Shipping charges and estimated delivery times may vary considerably depending on the destination, product weight, dimensions, courier/postal service and other factors.

11. Customs, Import Duties and Taxes

For orders delivered outside Sri Lanka, the destination country may impose:

  • Customs duties
  • Import taxes
  • VAT/GST or similar taxes
  • Customs clearance charges
  • Courier handling or administration fees
  • Other government or regulatory charges

Unless expressly stated otherwise during checkout, international customers are responsible for customs duties, import taxes and other charges imposed by authorities or service providers in the destination country.

Sellgora and its vendors do not control these charges and cannot guarantee the amount that may be payable.

Customers are responsible for checking the applicable import rules and restrictions of their destination country before ordering.

12. International Shipping Restrictions

Certain products may not be eligible for international shipping because of postal, courier, customs, aviation, biosecurity or other legal or regulatory restrictions.

Examples may include certain foods, plants, liquids, cosmetics, hazardous materials or other restricted goods.

Availability of a product on Sellgora does not necessarily mean that the product can legally or practically be shipped to every country.

Where applicable, vendors and customers are responsible for complying with relevant shipping, export and import requirements.

13. Order Tracking

Tracking information may be provided where the selected vendor and delivery service support tracking.

Not all delivery methods provide online tracking.

14. Vendor Responsibilities

Vendors selling through Sellgora are responsible for providing accurate product and shipping information and appropriately packaging and dispatching products they sell.

As a marketplace operator, Sellgora facilitates transactions between customers and independent vendors. The particular vendor remains responsible for fulfilling its orders, subject to Sellgora’s marketplace policies and applicable law.

15. Changes to This Policy

Sellgora may update this Shipping & Delivery Policy from time to time to reflect changes to our marketplace, delivery arrangements, vendors, services or applicable requirements.

The latest version will be published on this page.

16. Contact Us

For questions or concerns regarding shipping or delivery, please contact:

SELLGORA (PVT) LTD
Company Registration No.: PV 00371773
42, Duminda, Karagahawela, Sri Lanka

Email: hello@sellgora.lk
Customer Support: 071 038 5973
Website: sellgora.lk

Shopping Cart