Privacy Policy
Last Updated: 26 September 2026
SELLGORA (PVT) LTD (“Sellgora”, “we”, “us”, or “our”) respects the privacy of our customers, vendors, website visitors and other users.
This Privacy Policy explains what personal information we collect through Sellgora, why we collect it, how we use and share it, and the measures we take to protect it.
Website: sellgora.lk
Company: SELLGORA (PVT) LTD
Company Registration No.: PV 00371773
Registered Address: 42, Karagahawela Rd,Bandarawela, 90100, Sri Lanka
Email: hello@sellgora.lk
Sellgora operates an online multi-vendor marketplace where independent vendors can create stores, list products and sell products to customers.
1. Information We Collect
The information we collect depends on how you interact with Sellgora.
We may collect personal information including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping or delivery address
- Account username and profile information
- Order and transaction details
- Products purchased or sold
- Store and vendor information
- Messages and communications sent through Sellgora
- Reviews, comments and other information submitted to the website
- IP address
- Browser and device information
- Login and website activity
- Cookie and similar technology information
We may also collect other information reasonably necessary to operate the marketplace, process orders, provide customer support, protect the platform and comply with applicable requirements.
2. Customer Information
When you create an account, place an order, contact us or otherwise use Sellgora, we may collect information necessary to provide our services.
This can include your name, email address, telephone number, billing address, delivery address and order information.
We use this information to:
- Create and manage your account
- Process and manage orders
- Arrange and facilitate delivery
- Communicate regarding purchases
- Provide customer support
- Process returns, refunds and cancellations
- Handle complaints and disputes
- Maintain marketplace security
- Detect or prevent fraud and misuse
- Improve our website and services
- Comply with applicable legal and regulatory requirements
3. Vendor Information
Vendors registering to sell through Sellgora may provide additional information, including:
- Full name
- Business or store name
- Email address
- Telephone number
- Residential or business address
- Store address or location
- Store description
- Product information
- Business information
- Account information
- Information necessary for seller verification
- Payment or settlement information where applicable
We use vendor information to create and administer seller accounts, operate vendor stores, facilitate transactions, provide support, verify sellers and maintain the security and integrity of the marketplace.
4. Vendor Identity Verification
To help maintain a trusted marketplace, Sellgora may require vendors to complete identity, address and contact verification.
For verification purposes, we may request and process:
- Photo identification or government-issued identification
- Proof of address
- Full legal name
- Address
- Email address
- Email verification information
- Telephone number
- Other information reasonably required to confirm a seller’s identity or account
We may use this information to:
- Verify the identity of vendors
- Verify addresses and contact details
- Confirm email addresses
- Prevent fraudulent or misleading seller accounts
- Protect customers and other marketplace users
- Investigate suspicious activity
- Resolve disputes
- Maintain marketplace trust and security
- Meet applicable legal, regulatory or payment-service requirements
Vendor identification documents and proof-of-address documents submitted for verification are not intended to be publicly displayed on Sellgora.
We take reasonable measures to restrict access to verification information to persons or service providers who require access for legitimate operational, verification, security or legal purposes.
5. Public Vendor Profiles
Sellgora allows vendors to operate their own store profiles.
Certain information may be displayed publicly where the vendor chooses to publish it or enables the relevant visibility option.
This may include:
- Store name
- Store logo or profile image
- Store description
- Product information
- Store location
- Contact information
- Other information selected by the vendor for public display
Information that a vendor intentionally makes public may be accessible to anyone visiting Sellgora.
Vendors should therefore avoid publishing information on their public store profile that they do not want publicly accessible.
Providing information privately to Sellgora for account administration or verification does not automatically mean that information will be publicly displayed.
6. Information Shared With Vendors When You Place an Order
Sellgora is a multi-vendor marketplace. When a customer purchases a product from a vendor, certain customer information may need to be made available to that vendor so that the order can be processed and fulfilled.
Depending on the order, this may include:
- Customer name
- Telephone number
- Delivery address
- Order details
- Products purchased
- Delivery instructions
- Other information reasonably necessary to fulfil the order
Vendors are expected to use customer information obtained through Sellgora only for legitimate purposes connected with the transaction, including order fulfilment, delivery, customer service, returns, refunds and dispute resolution, or as otherwise permitted by applicable law.
Customer contact information should not be made publicly available by a vendor merely because the vendor received it through an order.
7. Payments and Payment Service Providers
Payments made through Sellgora may be processed by third-party payment gateways, banks and other payment service providers.
Information required to authorize, process, verify or settle a transaction may therefore be transmitted to the relevant payment service provider or financial institution.
Depending on the payment method, the payment provider may collect information such as card or payment details directly through its secure payment environment.
Sellgora does not claim to store complete payment-card information where that information is collected and processed directly by the relevant payment provider.
Payment providers may process personal information according to their own privacy policies and legal obligations.
8. Delivery and Logistics Providers
Where necessary to fulfil an order, we or the relevant vendor may provide information to postal, courier, delivery or logistics service providers.
This may include:
- Customer name
- Delivery address
- Telephone number
- Relevant order or delivery information
This information is provided for purposes such as arranging, completing and tracking deliveries.
9. How We Use Personal Information
We may process personal information for purposes including:
- Operating Sellgora
- Providing customer and vendor accounts
- Processing and facilitating marketplace transactions
- Managing orders
- Facilitating payments
- Arranging deliveries
- Verifying vendors
- Providing customer and vendor support
- Communicating service-related information
- Managing returns, refunds and cancellations
- Preventing fraud and abuse
- Protecting the security of accounts and the marketplace
- Investigating complaints and disputes
- Maintaining business and transaction records
- Improving our website, products and services
- Meeting legal and regulatory requirements
We aim to collect and use personal information only where reasonably necessary for legitimate and disclosed purposes.
10. Who We May Share Information With
We may share personal information where reasonably necessary with:
- Vendors involved in fulfilling a customer’s order
- Payment gateways and payment processors
- Banks and financial institutions
- Courier and delivery companies
- Website hosting and technology providers
- Email and communication service providers
- Security, fraud-prevention and verification service providers
- Professional advisers and service providers
- Government authorities, regulators, courts or law-enforcement authorities where required or permitted by law
We do not make private vendor verification documents publicly available merely because a vendor has submitted them for verification.
11. Cookies and Similar Technologies
Sellgora may use cookies and similar technologies to operate the website and improve users’ experience.
Cookies may be used for purposes such as:
- Keeping users logged in
- Remembering account and website preferences
- Maintaining shopping-cart information
- Supporting checkout functionality
- Website security
- Understanding website performance and usage
- Preventing fraud and misuse
Some third-party services integrated with Sellgora may also use cookies or similar technologies.
Users may manage or disable certain cookies through their browser settings. Disabling necessary cookies may affect some website functions.
12. IP Addresses and Technical Information
When you access Sellgora, we may automatically receive technical information such as your IP address, browser type, device information, pages visited and other website activity.
We may use this information for security, fraud prevention, troubleshooting, website administration, analytics and improving the performance of Sellgora.
13. Comments, Reviews and User Content
When users submit reviews, comments or other content, we may collect the information entered in the relevant form together with technical information used for security and spam prevention.
Information deliberately submitted for public display, such as a product review, may be visible to other website visitors.
Users should avoid including sensitive or unnecessary personal information in publicly visible reviews or comments.
14. Images and Media
Vendors and other authorized users may upload product images, store images and other media to Sellgora.
Users should avoid uploading images containing unnecessary embedded location information, such as EXIF GPS data, particularly where they do not want such location information to be disclosed.
15. Marketing Communications
Where permitted by applicable law and where required with your consent, we may use contact information to send information about Sellgora, products, promotions or marketplace updates.
You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.
Service-related communications concerning your account, orders, security or transactions may still be sent where necessary.
16. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorized or accidental access, disclosure, alteration, loss, misuse or destruction.
The Sri Lankan Data Protection Authority similarly identifies appropriate technical and organisational safeguards as an important part of protecting personal data. Data Protection Authority
However, no internet-based service or electronic storage system can guarantee absolute security. Users are also responsible for protecting their passwords and account credentials.
17. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including operating accounts, completing transactions, resolving disputes, maintaining business records, protecting the marketplace and meeting applicable legal, accounting, tax, security or regulatory requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.
18. Your Personal Data Rights
Subject to applicable law and any permitted limitations, individuals may have rights relating to their personal data, including rights concerning access, correction and other forms of control over their personal information.
Sri Lanka’s Personal Data Protection framework includes rights for data subjects and obligations for organizations processing personal information. Data Protection Authority
Requests concerning personal information held by Sellgora can be sent to:
We may need to verify the identity of the person making a request before providing access to or making changes to personal information.
Certain information may need to be retained despite a request where retention is necessary or permitted for legal, regulatory, transaction, fraud-prevention, dispute-resolution, accounting or security purposes.
19. Third-Party Websites and Services
Sellgora may contain links, embedded content or integrations provided by third parties.
Third-party websites and services may collect and process information according to their own privacy policies.
Sellgora is not responsible for the privacy practices of independent third-party websites, and users should review the applicable privacy policies before providing personal information to those services.
20. International Processing
Some technology, hosting, communications, analytics or other service providers used in operating an online marketplace may process or store information outside Sri Lanka.
Where personal information is processed outside Sri Lanka, we will seek to handle such processing in accordance with applicable data-protection requirements.
21. Children’s Privacy
Sellgora is intended to facilitate commercial transactions and is not designed for children to independently provide identity-verification documents or operate vendor accounts.
If we become aware that personal information relating to a child has been collected in circumstances requiring additional protection or authorization, we may take appropriate steps consistent with applicable law.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Sellgora’s services, marketplace operations, technology, payment or delivery arrangements, or applicable legal requirements.
The latest version will be published on this page with the updated date shown at the top.
23. Contact Us
Questions, concerns or requests concerning this Privacy Policy or personal information held by Sellgora can be directed to: