Refund & Return Policy

Effective Date: July 2026

At Sellgora, we want every customer to shop with confidence. Our 7-Day Money-Back Guarantee applies to eligible purchases made through our marketplace, subject to the terms and conditions below.

1. Eligibility for Returns

Customers may request a return and refund within 7 days of receiving their order if:

  • The item is damaged, defective, or faulty.
  • The item received is significantly different from the product description or images.
  • The wrong item was delivered.
  • The product is incomplete or missing essential parts.

To qualify for a return, the product must:

  • Be in its original condition.
  • Include all original packaging, accessories, manuals, and tags (where applicable).
  • Not show signs of misuse, abuse, accidental damage, or unauthorized modification.

2. How to Request a Return

Customers must submit a return request within 7 days of receiving the item.

The request should include:

  • Order number
  • Description of the issue
  • Clear photos or videos showing the problem
  • Any additional information reasonably requested by Sellgora or the seller

Failure to provide sufficient information may delay or affect the outcome of the request.

3. Review and Approval

Every return request is reviewed individually.

A refund may be approved if:

  • The product is damaged or defective upon arrival.
  • The wrong product was delivered.
  • The item is significantly different from its description or images.
  • The seller agrees to accept the return.

Sellgora reserves the right to request additional evidence before making a final decision.

4. Refund Method

Online Payments

Approved refunds will be issued to the original payment method used for the purchase.

Processing times depend on your payment provider or financial institution and may take several business days.

Cash on Delivery (COD)

For Cash on Delivery (COD) orders, approved refunds will generally be processed via:

  • Bank transfer; or
  • Another mutually agreed payment method.

Customers may be required to provide accurate bank account details.

5. Non-Returnable Items

Unless the item is damaged, defective, incorrect, or significantly different from the product description, the following products are generally not eligible for return:

  • Fresh fruits and vegetables
  • Cakes and bakery products
  • Fresh flowers
  • Perishable food items
  • Personalized or custom-made products
  • Digital products or downloadable content
  • Gift cards
  • Products clearly marked as non-returnable
  • Products damaged due to misuse, negligence, or improper handling by the customer

Some product categories, particularly fresh produce, flowers, cakes, and other perishable goods, may have different return conditions due to their nature. These conditions will be clearly stated on the relevant product listing where applicable.

6. Change of Mind Returns

Change-of-mind returns are not guaranteed.

If a customer changes their mind, orders the wrong product, or no longer wants the item, the return will be subject to the individual seller’s return policy and approval.

The 7-Day Money-Back Guarantee applies only to eligible products that are:

  • Damaged
  • Defective
  • Incorrect
  • Significantly different from the product description

7. Return Shipping Costs

If the return is approved because the product is:

  • Damaged
  • Defective
  • Incorrect
  • Significantly different from the listing

the seller may be responsible for the return shipping costs.

If a seller accepts a change-of-mind return, the customer will generally be responsible for return shipping unless otherwise agreed.

8. Fraudulent or Abusive Claims

Sellgora reserves the right to reject any refund request that is found to be:

  • Fraudulent
  • Misleading
  • Abusive
  • Unsupported by reasonable evidence

Sellgora may suspend or permanently restrict accounts involved in fraudulent refund activity or misuse of the marketplace.

9. Seller Return Policies

Individual sellers may offer return policies that provide additional benefits beyond this Marketplace Refund & Return Policy.

Where a seller’s published return policy offers greater protection to customers, that seller’s policy will apply in addition to this policy.

However, no seller may offer a return policy that provides less protection than the minimum standards outlined in this Refund & Return Policy where required by applicable law.

10. Marketplace Responsibility

Sellgora is an online marketplace that connects customers with independent third-party sellers.

Each seller is solely responsible for:

  • Product quality
  • Product descriptions
  • Pricing
  • Inventory
  • Packaging
  • Shipping
  • Order fulfilment
  • Compliance with applicable laws

While Sellgora will make reasonable efforts to assist buyers and sellers in resolving disputes, Sellgora is not the manufacturer, importer, owner, or supplier of the products listed on the marketplace and cannot guarantee the quality, safety, legality, or suitability of products sold by independent sellers.

11. Policy Updates

Sellgora reserves the right to amend or update this Refund & Return Policy at any time.

Any changes become effective immediately upon publication on this website.

Customers and sellers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page.

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